Orland Park DreamMaker Wins Top National Award for Trust, Again
July 17, 2019 // Franchising.com // Orland Park, IL - For the second year in a row, DreamMaker Bath & Kitchen of Orland Park, IL, has been named one of the top 60 home remodelers in the country and awarded one of the highest customer satisfaction and trust scores by GuildQuality (GQ), an independent customer satisfaction surveying company for the building industry.
GuildQuality’s (GQ) annual awards are given so that consumers can read unbiased, detailed reviews from previous customers to verify the quality of the company they are considering hiring for a project. Each year Qualified Remodeler magazine lists the winners in its July “Customer Satisfaction Leaders” issue.
DreamMaker Bath & Kitchen of Orland Park, which has been serving the area since 1991, has a GQ “All-Time Recommendation” rating of 98 percent. This franchise also won the award in 2018, and has been given a “Guildmaster with Highest Distinction” Award every year since 2015.
“As GQ explains in the awards issue, ‘trust’ is a paramount concern among today's home remodeling consumers,” says Glen Borkowski, who owns and operates DreamMaker of Orland Park together with his wife Denise. “We attribute our ongoing success to our exceptional communication skills and because we continually let our customers know exactly what to expect from start to finish – there are no surprises.”
Each year GQ collects data from more than 100,000 homeowners on key satisfaction areas across 40 common home improvement job types. Trust is the number one factor that influences customer satisfaction.
According to Denise, who has been involved in the kitchen and bath remodeling industry for over 25 years, nothing says more about a home remodeling company than how pleased its customers have been with the entire remodeling experience.
“This translates clearly into whether they would recommend us or not,” she says. “We mention our GQ rating, explain the services we provide, and ask if they have visited our website and clicked on the “GuildQuality” link. If not, we email them the direct link to our account and explain that all remodeling companies are not created equal and they can use the rating system to find the best fit for their remodeling project.”
Glen has both a Certified Graduate Remodeler (CGR) and Certified Aging-in-Place (CAP) designations from the National Association of Home Builders (NAHB), as well as an A+ rating from the Better Business Bureau. He is very active in the Orland Park Chamber of Commerce. To learn more about DreamMaker Bath & Kitchen of Orland Park go to: dreambkop.com.
About DreamMaker Bath & Kitchen Corporate
For 20 years, DreamMaker Bath & Kitchen has strived to deliver excellent customer service through kitchen, bath and interior remodeling. In an industry known for bait & switch, DreamMaker’s focus is honesty – to treat people with respect and integrity. Over the last two decades, this focus has built the franchise company a reputation for serving clients through honest and superior craftsmanship which has earned them a 96% recommendation rate from customers submitted by its franchisees. DreamMaker Bath & Kitchen has been named among the 2018 Top 6 Remodelers in the country by Remodeling Magazine and Qualified Remodeler Magazine and has been rated as a Top 50 Franchise brand in Franchisee Satisfaction by Franchise Business Review six years in a row. Based in Waco, Texas, DreamMaker Bath & Kitchen has 36 independently owned and operated franchises in 22 states.
SOURCE DreamMaker Bath & Kitchen Corporate