Magnetite’s “Exceeding Customer Expectation of Comfort” Recognised at the Australian Business Awards 2019
August 12, 2019 // Franchising.com // Sydney, AU - Magnetite (Australia) has been recognised at the Australian Business Awards 2019 as the winner in the Service Excellence category for their Exceeding Customer Expectation of Comfort initiative.
At Magnetite, comfort is defined not only by the end result of the soundproofing and thermal insulation provided by the range of secondary glazing solutions. Comfort is also defined by the process the customer experiences from the first contact through to a free in-home assessment and quote, job acceptance and installation of their secondary glazing solutions.
Adrian Lafleur, Managing Director of Magnetite (Australia) said “Exceeding Customers Expectation of Comfort to us means delivering both a product and service where the customer is comfortable with the entire experience. They need to be comfortable with the knowledge of the company representatives, comfortable with the price and comfortable with the booking process. We also need to ensure we set realistic expectations of the performance they can achieve with our products and the level of comfort they will have in their home at the end of the job. “
Adrian continued “Our success at the Australian Business Awards really comes down to the hard work, commitment and enthusiasm of our team who relentlessly live by our mantra, exceed expectation”
Established in 1998, Magnetite started with the introduction of a unique retrofit double glazing system, Magnetite®. Over the years, we have developed our offering and added products such as Soundtite, secondary aluminum windows and doors, Solartite, high-performance window film and Sealtite, acoustic window and door seals. We realise the only way to exceed an expectation is to start our customer’s journey with a defined and realistic expectation. Expanding our product range enables us to provide customers with the best solution for their individual circumstance. This ensures we can focus on solving the problems not just selling products.
Over the last decade, the Australian Business Awards program provides notable opportunities for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally. This year Magnetite is happy to be recognised alongside other world-class businesses such as DHL Express, Westpac and Leandlease.
For more information on The Australian Business Awards and the 2019 ABA100 Winners go to www.australianbusinessawards.com.au