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Training

Discover best practices for training and retaining great talent in your organization. Great people are the key to a successful business, and training is a critical element of the onboarding process. As part of your search for a new franchise opportunity, learn how to evaluate the training programs that brands provide as part of their business offering.

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Oct. 14-16, 2020. Atlanta, GA. We are thrilled to bring you an innovative event created for a truly unique time. This year, we know that the ways your franchise brands have been impacted and are building in recovery can look very different.
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Arby's
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Our next financial concept? OPM (other people's money). As a former commercial banker, I've had the opportunity to see both sides of the "debt/leverage" issue. When you go to a bank for a business loan, your banker (whether they tell you or not) will quickly compute your debt-to-equity ratio. As bankers, we viewed debt as an equivalent of risk: the higher your ratio, the more debt you have in proportion to equity. Therefore, the higher your financial risk. Let me explain why this is so. It all goes back to the financial basics: Assets = Liabilities + Net Worth.
  • Steve LeFever
  • 6,517 Reads 1 Shares
In his book, Hire The American Dream, Dave Melton writes about his first boss, Frank Meeks. Melton writes of how Meeks was not only a personal inspiration but an icon within the community of Domino's Pizza. Meeks was the first franchisee inducted into the Domino's Chairman's Circle Hall of Fame.
  • Multi-Unit Franchisee
  • 5,642 Reads 1 Shares
When Emir Lopez was ready to open his first Domino's Pizza store, he could have done it anywhere. But after working his way out of the James Weldon Johnson Project in East Harlem, New York, Emir decided the best place to open that store was right in the neighborhood he had come from.
  • Multi-Unit Franchise
  • 2,968 Reads 32 Shares
It's often the case that the weaknesses of a system are not obvious until that system is catastrophically overloaded. That's when most breakdowns or failures occur. Overloaded electrical systems start fires, overloaded computer systems crash, and overloaded human beings suffer nervous breakdowns.
  • Mel Kleiman
  • 2,675 Reads 1 Shares
Greg Hamer, Sr., worked in the oilfield service industry for two decades before dipping his toe into franchising. He knows about hard work and about managing assets. Today, he is the largest Taco Bell franchisee in the state of Louisiana. Hamer has operated B&G Food Enterprises out of Morgan City, La., since opening that first Taco Bell unit in 1982. In the 1990's, the company added KFC and Pizza Hut units to the portfolio and most recently, Teriyaki Experience.
  • Multi-Unit Franchisee
  • 3,669 Reads 21 Shares
First impressions are lasting. Front-line hourly employees are not. Before they've been on the job just six months, more than 50 percent are gone. Some were probably not a good fit for the job in the first place, but some productive, dependable, hard-to-replace employees bolt, too.
  • Mel Kleiman
  • 3,199 Reads 17 Shares
Dave Melton has learned more than a few lessons during his 28 years as a multi-unit franchisee. The Domino's Pizza operator has ruled the New York DMA, and in 2009, his units took over the number one slot for sales in any Domino's market. All this while his stores generated annual revenue of $6 million.
  • Kerry Pipes
  • 2,985 Reads 28 Shares
I keep hearing Baby Boomers moan, complain, and quite frankly, just whine about Gen Y. I am sick of it. If you are whining, then you are not a leader. If you are a leader, you will look at this situation and say, "Okay, we have 70 million super-sharp young men and women coming into the workforce, and we are going to get them ready for early leadership positions..." instead of sitting around saying, "They are so entitled, they are so into their own thing, they are always on Facebook, blah, blah." If you are saying this, then maybe you are the one who is entitled. As I always say, "If you spot it, you got it!"
  • Bea Fields (adapted with permission from her blog)
  • 2,446 Reads 116 Shares
In the previous issue, I outlined a seven-step process guaranteed to improve performance. We call this process Profit Mastery. My goal going forward is to give you more detail on each of the steps, a specific action plan for how to apply each to your own business, and how to incorporate the results into your strategic thinking
  • Steve LeFever
  • 23,154 Reads 9 Shares
In the few minutes it takes you to read this article, 40 businesses across the nation will fail--and that statistic was [i]before[/i] the economic downturn of the last 24 months. Tragic? Yes. Remarkable? Not at all. The road to business success is littered with the skeletons of companies whose owners--mostly brilliant and skilled individuals--failed to "take care of business" in the financial management of their enterprise.
  • Steve LeFever
  • 3,033 Reads 1 Shares
Franchise Update Media Group (FUMG), the leading industry resource for franchise development, introduces "Multi-Unit Leadership-in-a-Box," an off-the-shelf, interactive, and multimedia franchisee training resource, developed in partnership with Sullivision.com. This program is based on three years of research that details the best practices and leadership insight of over 1,000 high-performing franchisees and multi-unit leaders. Customizable for any brand, Multi-Unit Leadership-in-a-Box is a complete leadership class that's instantly ready to teach and guaranteed to boost sales at least 1% in each market.
  • PRESS RELEASE
  • 3,422 Reads 14 Shares
Marco's Pizza®
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Marco's Pizza®
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Marco's Pizza®
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It's not difficult to see the opportunities offered by co-branding. Teaming related concepts together in one central location can certainly offer benefits in many situations. But even if you don't co-brand in the same location, there's a related twist some franchisees have used effectively by turning to complementary brands. Portland, Oregon multi-unit operator Steve Foltz knows all about the technique. Foltz got into the franchising business almost by accident following college in the mid-1980s. He was working as an assistant manager at a restaurant while job searching when he realized the restaurant business might offer a future of its own. A friend of his was in franchising and looking for a partner. Within a year the new partners had opened three Cinnabon's in the Portland area.
  • Kerry Pipes
  • 16,149 Reads 1 Shares
Social media has exploded onto the franchising - and business - scene with a fury not seen since the early days of the World Wide Web back in the mid-90s. As more and more franchisors and franchisees begin experimenting and utilizing tools like Facebook, Twitter, and Youtube, we've decided to report on some unique, progressive, and innovative ways in which they've embraced this technology.
  • Multi-Unit Franchisee
  • 2,550 Reads 12 Shares
The Inside Franchising Podcast features leading franchisors and their franchisees together like you've never heard them-We discuss real world franchising stuff -- business models, systems, training and support, marketing challenges and franchisee success stories.
  • Inside Franchising Podcast
  • 4,647 Reads 61 Shares
Business owners often get trapped because they don't heed the messages their business sends and they don't pay attention to basic principles. The following checklist represents a clear set of danger signals - situations and issues - that have a clear and negative effect on cash flow.Take a few minutes under the harsh, cold light of reality to ask yourself how many of the following danger signals exist in your business and then evaluate carefully their implications:
  • Steve LeFever and Dave Ashcraft
  • 2,264 Reads 14 Shares
What do these questions have in common? Each relates to how changes in costs, volume, and pricing affect your bottom line. By the end of this article, we'll have given you a single analysis model to help you answer these questions more accurately than ever before.
  • Steve LeFever and Dave Ashcraft
  • 10,721 Reads 5 Shares
The current recession and credit crunch are putting the hurt on franchise businesses, says a new report by the International Franchise Association (IFA). There's no question that the franchising's economic growth and ability to create jobs has been hamstrung by the lack of available credit.
  • Multi-Unit Franchisee
  • 2,267 Reads 5 Shares
Gross sales? Target revenue? Break even? No, this figure is more important than all those. These days, as we're all looking at ways to cut costs, figuring out where and how to cut is extremely important. Using break-even analysis allows you to go in with a scalpel instead of a hatchet.
  • Steve LeFever and Dave Ashcraft
  • 6,842 Reads 775 Shares
Just to let you know where I'm coming from when I talk about the five biggest mistakes I see franchisors making in today's tough economic times, I've been plying my trade for more than 20 years now, and well over 50 percent of my clients have been among the nation's foremost franchise organizations. I've been in the trenches with them during all kinds of economic scenarios--inflation, recession, expansion, steady-as-she-goes, and a couple of booms and busts.
  • Mel Kleiman
  • 6,475 Reads 286 Shares
As you may recall, in my last column I asked if the hiring managers in your organization know the answers to the 15 questions that make all the difference between success and failure in recruiting, selecting, and retaining the best employees. Here now are the answers.
  • Mel Kleiman
  • 2,821 Reads 1,014 Shares
The multi-unit operators highlighted in this issue of have gained both market dominance and respect for their achievements. Wouldn't it be nice to follow in their footsteps? How does one go about doing so? Bookstores are full of how-to books on every aspect of strategic and tactical business building. Yet, ultimately, it mostly comes down to trial and error because the single biggest factor is you and the people around you in your company.
  • Darrell Johnson
  • 2,371 Reads 23 Shares
Blaze Pizza
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Blaze Pizza
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Blaze Pizza
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When your grandfather is one of the co-founders of a successful franchise concept and system, it might seem natural for subsequent generations to be involved. But that wasn't always the case for Justin and Sally Haddock. "My grandfather, Jack Fulk, along with Richard Thomas, co-founded Bojangles'," says Justin. "My mother and father followed suit and they have been franchisees since 1980." In fact, his folks still operate 39 Bojangles' locations today.
  • Kerry Pipes
  • 2,052 Reads
The official representative of China Chain Retail Industry with 1000 members.
  • 1,930 Reads 6 Shares
Everywhere you look jobs are being replaced by new technologies and automated systems. We book our own airline tickets online. We fill our own gas tanks and pay at the pump. Touch screens at the neighborhood deli allow us to punch in our sandwich and beverage order. We can pick up a rental car and check into and out of a hotel without ever interacting with any of the providing business concern's employees. And don't even get me started on automated voice call-directing systems.
  • Mel Kleiman
  • 3,011 Reads 23 Shares
Against a background of greater economic uncertainty in 2008, will franchise development become more difficult? In a word, yes. To be clear, the franchise business model is alive, well, and growing. This decade's accelerating growth in units and expansion of companies embracing the franchise business model are testament to that. However, it appears that more challenging times are awaiting us in 2008. Here are some of the reasons—and suggestions for what franchisors can do.
  • Darrell Johnson
  • 2,354 Reads 3 Shares
Customer loyalty cannot be bought. Loyalty is created by great experiences. And loyalty is lost by poor experiences--or loyalty is lost to a competitor who takes care of customers better than you do.
  • Jack Mackey
  • 1,894 Reads 3 Shares
Try out a few of these selling tips to sharpen your process and accelerate your inquiry to close cycles. These techniques are bringing deals faster for franchisors. See what makes sense for your development approach and you can enjoy more closes in less time.
  • Steve Olson
  • 2,375 Reads
Ask any small business owner in the country how important customer retention and loyalty are and they'll tell you they rank right up top of the list of business priorities. It's no different in franchising.
  • Kerry Pipes
  • 2,254 Reads 76 Shares
At PuroSystems, the vice president of franchise development has an advantage his peers would envy--if they knew it existed: he can listen in live on a franchise sales call, privately offering advice and feedback to his salesperson as the discussion unfolds.
  • John Carroll
  • 2,351 Reads 37 Shares
According to the U.S. Administration on Aging, by 2030 the number of Americans aged 65 and older will more than double to 71 million, that's roughly 20 percent of the U.S. population. In some states, as much as a quarter of the population will be aged 65 and older.
  • Kerry Pipes
  • 3,025 Reads 1,014 Shares

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