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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
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Customer service mistakes are a chance for you to save the day--and create a customer for life.
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