A Message To Our Guests On COVID - 19; Updates on Coronavirus and impact on Zaxby's locations
March 20, 2020 // Franchising.com //
March 16 COVID-19 Update: Drive Thru Only
First and foremost, Zaxby’s cares for the well-being of its guests and families at all times, including during this challenging period in our nation’s history. Globally, Coronavirus (COVID-19) has been categorized as a significant risk to the general public. In light of the emerging situation, Zaxby’s is and will remain committed, as you are, to help stop the spread of COVID-19.
Effective Tuesday, 03/17/2020, service will be limited to the drive-thru only. We encourage every guest to practice social distancing and minimize in person contact by using online ordering, the Zaxby’s mobile app, and contactless payment methods.
All Zaxby’s team members will continue to take additional steps to clean and thoroughly sanitize the restaurants to safeguard the health and safety of our guests using the drive-thru. This includes our standard practice of strict cleaning and hygiene-related protocols, disinfecting work areas, equipment and apparel, and not working while sick.
Our decision to take the above actions is for the health and safety of our communities, where we live and serve. Taking advantage of online and mobile methods of communication and ordering, as well as drive-thru only operations, will allow us to continue to better serve our guests while responding to this emerging situation.
Our hope is that these temporary operational changes will give our guests the assurance that we are committed to protecting them, our team members and the general public. With your support and understanding, we will overcome the present circumstances.
As always, we thank you for your patience and loyalty. We’ll see you in the drive-thru.
March 13 COVID-19 Update: We are Committed to Your Health and Safety
Zaxby’s friends & family,
Like all of you, we are following the Coronavirus (COVID-19) updates closely as they unfold. This virus has had a far-reaching impact, and our hearts go out to everyone who has been affected. As always, we remain committed to serving you - our guest - in this time of uncertainty.
Your safety and well-being are of the utmost importance to us. We are monitoring this situation closely and are implementing new procedures to eliminate unnecessary touchpoints in our stores. Therefore, for the immediate future, we are using single-use, disposable packaging for all orders both in the drive-thru and dining room, as our inventory allows.
In addition to this change, we are taking extra steps to ensure our restaurants are as clean and safe as possible when you visit by providing the following:
- Hand sanitizing stations in the dining rooms
- Increased frequency in cleaning and sanitizing procedures for high touch areas and items
- Additional signage to remind team members and guests of the importance of handwashing
- Single-use condiment packets
- Reinforcement of team member education on CDC, WHO, and FDA guidelines
- Strict guidance to employees regarding not working while sick
Our dedicated task force is working closely with public health officials to identify and implement additional preventative measures as the situation continues to evolve.
We appreciate the community effort around social distancing to decrease the spread of this virus. As a reminder, you always have the option to order ahead via our app or website and pick up in the drive-thru at any of our restaurants.
Please know that Zaxby’s is continuing to monitor this situation closely, and will readily share updates and actions we are taking to combat this developing pandemic. We will do everything we can to continue serving our communities.
If you have questions, concerns, or suggestions, please don’t hesitate to reach out. We’re all in this together.
Be safe and take care,
Zach McLeroy, Co-founder and CEO
Tony Townley, Co-founder and CSO
For Zaxby’s brand or corporate media requests, contact firstname.lastname@example.org
For media requests about a specific Zaxby’s location (grand opening, construction, or local event), contact email@example.com
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