Handyman Matters Named One of America’s Best Customer Service Companies by Newsweek
Service based Franchise ranks first in Handyman Service Referral and Home Repairs.
Attributes recognition to laser focus on the Customer Experience & becoming the Home Ally.
LAKEWOOD, Colo. - (BUSINESS WIRE) - December 18, 2018 - Handyman Matters has been recognized as the top Brand in the Home Referral Services and Home Repairs category as part of Newsweek’s inaugural list of America’s Best Companies for Customer Service. The independent study used data from a survey of more than 20,000 US customers and focused solely on Customer Service.
Owner and founder, Andy Bell stated, “What an honor! We cannot be more thrilled for the recognition our Owners earned by being ranked first in our category. It’s so gratifying to see the efforts our owners deliver to our customers day in and day out rewarded by those they are serving.”
In collaboration with Statista, Newsweek sanctioned the independent study that was based on several criteria, such as usage of the service and whether a customer would recommend the brand. Respondents were also asked to provide feedback on communication received from the brand, technical competence, the range of services offered and their customer focus, amongst others. The results can be seen in the 11/30/18 issue of Newsweek or seen here.
“This recognition is validation that our objective to Redefine Home Improvement is gaining the traction it so well deserves!” echoed Chris Bue, CEO of Handyman Matters. “With enhancements like 'On My Way' Text Notifications and the ability to Book Online 24/7, we will continue to meet and exceed our customer needs.”
Committed to helping you love your home, Handyman Matters’ locally owned and operated locations provide professional and multi-skilled craftsmen, trained to handle a homeowners’ to-do list in addition to larger, more critical projects like a bathroom refresh or remodel. The unique offering best suited for most consumers is the Half Day or Full Day Package. Check out their website for a total list of services and packages at: www.HandymanMatters.com.
Franchise owner, Paul Hammer, based in Columbus, OH, stated, “This is so awesome. We have worked hard the past few years working on the customer experience, not only while our Craftsman is in the home, but right when we answer the phone. Newsweek’s study validates those efforts and shows me our customers truly appreciate how we help them love their home.”
Handyman Matters guarantees their work and offers a “like it’s our home” Promise. Check out why Handyman Matters is different here: https://www.youtube.com/watch?v=2DIKDccSp7o
About Handyman Matters
Founded in 1998 and recently celebrated 20 years in business, Handyman Matters is a national franchise organization that offers home and commercial maintenance, improvement and remodeling services. For more information visit www.HandymanMatters.com.
CMO, for Handyman Matters
SOURCE Handyman Matters